RETURN & EXCHANGE POLICY
We want you to be happy with your purchase! RAILS will gladly refund or exchange any full-priced item within 30 days of purchase. For your convenience, we provide one (1) FREE shipping label per order for all domestic returns.
- Items must be unworn, unwashed, unused with original tags attached.
- We only accept returns or exchanges purchased from our site directly and not from other retailers.
- Personalized items cannot be returned or exchanged.
- Gifted items are eligible for store credit only and must meet all previously mentioned return criteria.
- Returns will only be accepted with a completed return form or a copy of your invoice.
- All exchanges must be of equal or lesser value (exchanges placed for items priced at lesser value will be refunded the difference in cost via the payment method provided at the time of purchase).
- ALL face masks are FINAL SALE and cannot be returned or exchanged for any reason.
SALE RETURN POLICY
Items purchased on sale or using a 30% off discount code may be returned for store credit ONLY. FINAL SALE items are not eligible for return, exchange, or store credit.
Store credit is provided in the form of a Gift Card code that is emailed to the original email address provided at the time of purchase. This code can be used for any item(s) on our website and never expires. If returning a purchase made with a Gift Card code, the refund will go back to the same code used at checkout so that it can be used again towards a future purchase.
Refunds are issued in the original form of payment once the merchandise has undergone a quality control check. Please allow 24 - 48 hours for funds to appear in your account after your refund has been completed.
If your package is lost in transit, please contact RAILS customer service. Once proof of delivery is generated, we cannot be responsible for delivered items that have been lost or stolen.
We guarantee our merchandise is free of manufacturing defects. If you feel you have received a defective item, or have any other inquiries about our return process, please contact our customer support team at firstname.lastname@example.org
DOMESTIC (US) RETURN PROCESS
- Click the link at the top of the page and complete the online steps to obtain your free return label.
- Use the return label provided. (Rails will not be responsible for packages returned using labels other than what is provided)
- Include the packing slip that is provided with the emailed return label
- Pack your item(s) securely in an appropriate envelope or box and send it to the address provided below.
- Please allow 5-7 business days for your return to arrive at our warehouse and an additional 7-14 business days for processing. You will receive an automated confirmation email once the refund has been issued.